What is your warranty for luggage and apparel?Updated 7 months ago
Our Herschel Heritage™ Hardshell and Softshell Luggage is covered by our Limited Lifetime Warranty. Our Trade, Outfitter, and Highland luggage lines are covered by our 5 Year Limited Warranty.
All Herschel Supply Luggage undergoes rigorous testing to meet Herschel Supply’s quality standards. If you discover a material or manufacturing defect, we will replace, repair or offer you reimbursement on the item at our discretion, in accordance with local law and our warranty claims process as it may be updated from time to time.
Our Apparel is covered by our 5 Year Limited Warranty.
“Apparel” is defined as any Herschel Supply clothing products, including jackets, hats, pants, hoodies, sweaters and fleece. The Apparel Limited Warranty is valid for 5 years, beginning on the date of purchase from an authorized Herschel Supply retailer. However, the Apparel Limited Warranty will immediately become void if the product is purchased from an unauthorized retailer.
All Herschel Supply Luggage undergoes rigorous testing to meet Herschel Supply’s quality standards. If you discover a material or manufacturing defect, we will replace, repair or offer you reimbursement on the item at our discretion, in accordance with local law and our warranty claims process as it may be updated from time to time. Apparel warranty claims must be accompanied by an acceptable proof of purchase (as determined in Herschel Supply’s sole discretion) from an authorized Herschel Supply retailer.
This Apparel Limited Warranty does not cover misuse, neglect, accidents, abrasion, solvents or cleaning liquids, damage during transport or any modification to a Herschel Supply Apparel item.
We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our Apparel products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by the Apparel Limited Warranty.
Except as expressly stated in this section, our Apparel is otherwise subject to the same general warranty terms and conditions as other Herschel Supply products.