Orders
I just placed my order, when will it ship?
Your order will be shipped with Ground Service unless you select the Express Service. Please allow 1-2 business days for processing, for both Ground Shipping and Express Options. Once shipped, orders are generally received within 5 business days*. We
How do I track my order?
You will receive a shipping confirmation email which will contain your order’s tracking information. Track your order by clicking the link found in the shipping confirmation email. Please allow 1-2 business days to receive your shipment notification
I noticed my details are incorrect on my order summary, can I change them at this time?
If your shipping or contact details are incorrect, please contact us via e-mail as soon as possible after placing your order. As we aim to have all orders processed and shipped as quickly as possible, we do not guarantee that any address updates can
Can I cancel or change my order once it has been placed?
We are committed to processing orders as fast as possible to ensure they are received in a timely manner. Because of this, we cannot allow for order modifications once the order has been placed. Please ensure all details are correct before completing
What should I do if my order arrived damaged?
Please contact us immediately as soon as you receive your order and discover it's condition. If you would like to return or replace your damaged order, you can head straight to our returns portal at returns.herschel.com and select "My item arrived da
Order is marked delivered but not here.
If your order is marked as delivered but you haven't received it, please check around your delivery location and with neighbors. Ensure you refer to your tracking number directly on the couriers website for a proof of delivery (if available) to help
What should I do if an item is missing from my order?
Please reference your Order Confirmation e-mail from the time of purchase to verify all the items that were purchased in your order. Some orders may be mailed in separate shipments depending on order volume, or product size. If this is the case, you
What is an international transaction fee?
An international transaction fee is a fee charged to your credit card for making purchases out of country and is generally between 2-3 percent of the amount total on the purchase you make depending on your bank/credit card company. Be assured that th
What is Herschel Supply's policy on Price Matching?
If an item available on our website is available at a lower price (including taxes and shipping costs) on an authorized retailer’s website, we will match the price. Please send us the hyperlink for the product on the retailer's website through our co