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Herschel Supply Co. CA

&#x2022; Only purchases made in-store via credit card can be returned or exchanged online (with valid receipt). Please reach out to our Customer Experience team for assistance.&#x2022; Purchases made via debit card or cash payments can only be returned or exchanged in-store and cannot be mailed / processed online.&#x2022; Returns can only be made within the same country of purchase. In-store purchases cannot be returned once left the country of purchase.&#xA0;&#x2022; A full refund excluding any applicable shipping costs will be provided.

• Only purchases made in-store via credit card can be returned or exchanged online (with valid receipt). Please reach out to our Customer Experience team for assistance. • Purchases made via debit card or cash payments can only be returned or exchang

Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?

Returns & Exchanges

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

What should I do if my order arrived damaged?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?

Orders

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How can I return my Herschel Supply purchase made in-store?

How do I make an exchange?

What is instant exchange and how can I use it?

Can I Return or Exchange Herschel Product that I purchased from another retailer?

Returns with Split Payments

What methods of shipping do you offer?

Do you offer expedited shipping?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

Shipping

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for apparel?

What is your warranty for luggage?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

Can I use a pre-paid credit card?

Payments & Gift Cards

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

Do you price match for sales?

Sales & Discount Codes

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

I’m looking to buy bulk amounts for a company event or gifting, do I qualify for wholesale pricing?

Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?Updated 6 days ago