Returns & Exchanges
What is your return/exchange policy?
30 Day Return Policy. Exchange Policy. Herschel Supply product that is purchased on our website or in one of Herschel retail stores (excluding promotional or sale items) and is not marked as final sale can be exchanged within 30 days of the purchase
Can I return/exchange sale items?
Herschel Supply product that is considered final sale will be marked as such on both the product page, at checkout, and noted in your order confirmation. Final sale items ineligible for return or exchange. Non-marked sale items are returnable within
How do I make a return?
To begin the returns process for a product purchased online or from our physical store, please go to our Self-Service Returns page or log into your Herschel Supply account. • Returns can only be made within the same country of purchase. • On February
How can I return my Herschel Supply purchase made in-store?
• Purchases made within 30 days of purchase date are eligible for an exchange or refund with receipt at any Herschel Supply Co. location within the same country of purchase. • Purchases made beyond 30 days of purchase can be exchanged or returned for
Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?
• Only purchases made in-store via credit card can be returned or exchanged online (with valid receipt). Please reach out to our Customer Experience team for assistance. • Purchases made via debit card or cash payments can only be returned or exchang
How do I make an exchange?
If you would like to exchange a product purchased from a Herschel store either online or in-store, please visit our Return Portal and select an item you would like to exchange from the Return Portal. Final sale items are not eligible for return. Plea
What is instant exchange and how can I use it?
Continuing to improve your shopping experience is something Herschel Supply is relentlessly committed to. We are happy to share that we now offer the option to Instant Exchange. Instant Exchange is an optional exchange method whereby your exchange or
Can I Return or Exchange Herschel Product that I purchased from another retailer?
Unfortunately we are unable to accept returns or exchanges for Herschel Supply product that was not directly purchased from our website or any of our official flagship stores. All returns must be accompanied with a valid order number or receipt docum
Returns with Split Payments
All refunds will be processed using the original method of payment utilized at the time of purchase. In instances where an order payment was divided between multiple methods, such as a credit card and a gift card, the refund will be distributed accor