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Herschel Supply Co. CA

<div dir="ltr" id="isPasted"><p data-path-to-node="1">To ensure the safety, security, and quality experience of our customers, we do not allow shipping to freight forwarding addresses or non-permanent addresses at this time.</p><p data-path-to-node="2">Orders placed with a freight forwarder address as the shipping destination will be automatically canceled and refunded. We apologize for any inconvenience this may cause and encourage you to place your order using a standard residential or business address where direct delivery can be guaranteed.&#xA0;<br><br>If you are using a freight forwarder to ship to a country or region we do not yet service, please reach out to us at <a href="mailto:customerservice@herschel.com">customerservice@herschel.com</a> so that we may help find a authorized Herschel Supply distributor in your area.&#xA0;</p><p data-path-to-node="2">This policy applies for other non-permanent addresses such as hotels, resorts, and short-term vacation rentals.&#xA0;</p></div>

To ensure the safety, security, and quality experience of our customers, we do not allow shipping to freight forwarding addresses or non-permanent addresses at this time. Orders placed with a freight forwarder address as the shipping destination will

Can I ship to a freight forwarding service / to my hotel?

Shipping

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

What should I do if my order arrived damaged?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?

Orders

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How can I return my Herschel Supply purchase made in-store?

Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?

How do I make an exchange?

What is instant exchange and how can I use it?

Can I Return or Exchange Herschel Product that I purchased from another retailer?

Returns with Split Payments

Returns & Exchanges

What methods of shipping do you offer?

Do you offer expedited shipping?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for apparel?

What is your warranty for luggage?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

Can I use a pre-paid credit card?

Payments & Gift Cards

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

Do you price match for sales?

Sales & Discount Codes

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

I’m looking to buy bulk amounts for a company event or gifting, do I qualify for wholesale pricing?

Can I ship to a freight forwarding service / to my hotel?Updated 5 hours ago