Shipping
What are your holiday shipping cutoffs?
To ensure that your order arrives before December 25th, all orders must be placed before:. December 15th - Standard Ground Shipping. December 19th Extended to December 21 - Express Shipping
What methods of shipping do you offer?
We offer standard ground and express shipping. Please allow 1-2 business days for order processing. During delivery please ensure that someone is available when your order arrives as Herschel Supply Co. is not liable for any lost or stolen packages.*
Do you offer expedited shipping?
We do offer the option to ship your package Express for an additional cost. Please note that our orders require 1 business day for processing which is not included in estimated delivery times. Express shipping is estimated to be 3 business days depen
Can I upgrade my shipping after my order has been placed?
Once an order has been placed, we are not able to update or upgrade the shipping method chosen. If you have any concerns about an existing order, please fill out our contact form and provide your order number for reference. We will do our best to ass
I am not going to be home when my package is expected to arrive, what should I do?
We require a signature upon delivery for all orders over $250.00. Orders that do not require a signature may be left at your shipping address if you are not home. During delivery please ensure that someone is available when your order arrives as Hers
My tracking information says delivered, but I have not received my order. What should I do?
Please check with your surrounding neighbors and/or landlord to ensure your order was not mistakenly picked up. If you are still unable to locate your shipment, please reach out to us via our contact form and we will be happy to assist you.
Canada Post Strike
There are still limited impacts to the Canada Post job action. We are monitoring the situation and will not ship Canada Post where we expect it to impact shipment times. Please note that, as a result, we are currently unable to deliver to P.O. box ad