How do I make an exchange?Updated 6 days ago

If you would like to exchange a product purchased from a Herschel store either online or in-store, please visit our Return Portal and select an item you would like to exchange from the Return Portal. Final sale items are not eligible for return.

Please note that exchanges are subject to product availability. Items purchased on one of our websites (e.g. www.herschel.ca) may only be exchanged for items available and in-stock on the same website.

When processing a return online, customers are responsible for paying a flat fee of $5 for shipping expenses related to the of Herschel Supply product. Exchange is free of charge. We will provide you with a Return Shipping Label at the time of your return on our Return Portal. Returned items must be unused, unwashed, still have the tags attached and be within 30 days of the purchase date.

Once our warehouse has received and processed the return, we will process your exchange. If the cost of the new item exceeds the value of the original item, we will process the balance on your original method of payment. If the cost of the new item is less than the value of the original item, we will refund the balance on your original method of payment.

This exchange policy applies to purchases from both our online and retail stores.