Have a question? Chat with our customer service team for assistance.

Can't find the information you need? Send us an email.

Need immediate assistance? Give us a call.

Herschel Supply Co. CA

Your order will be shipped with Ground Service unless you select the Express Service. Please allow 1-2 business days for processing, for both Ground Shipping and Express Options. Once shipped, orders are generally received within 5 business days*. We do not ship on Saturdays, Sundays, or holidays.While we will do all we can to ensure your order is delivered on time. Herschel Supply Co.&#xA0;cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.*Please note all orders are shipped from our West Coast fulfilment centre, located in British Columbia. Remote or distant regions may experience higher transit times.&#xA0;

To check the status of your order, please visit our Order Tracking Portal and enter your email address and order number. We update our tracking information as soon as it is available.

Where is my order? (WISMO)

Orders

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

What should I do if my order arrived damaged?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How can I return my Herschel Supply purchase made in-store?

Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?

How do I make an exchange?

What is instant exchange and how can I use it?

Can I Return or Exchange Herschel Product that I purchased from another retailer?

Returns with Split Payments

Returns & Exchanges

What methods of shipping do you offer?

Do you offer expedited shipping?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

Shipping

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for apparel?

What is your warranty for luggage?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

Can I use a pre-paid credit card?

Payments & Gift Cards

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

Do you price match for sales?

Sales & Discount Codes

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

I’m looking to buy bulk amounts for a company event or gifting, do I qualify for wholesale pricing?

I just placed my order, when will it ship?Updated 12 days ago